Tour Operator Licence: РТО 023243



For Partners



Tel: +7 (903) 797-15-25

115230, Moscow, Varshavskoe shosse, 42 office 328

LLC “In Russia Travel”

INN / KPP of the enterprise: 9726000159/772601001

OGRN 1217700494439



This User Agreement is a public document of the administrator of the site and determines the procedure for the use of the Platform by and the processing, storage, and other use of information received by the Administrator from the User on the site or through a mobile application.

The User expresses his full and unconditional consent that the use of the Platform, as well as any of its parts, in any way implies the fact that the User is familiar with these Rules and means full and unconditional agreement with their content. If the User does not accept the terms of the Rules in full, the User is obliged to refrain from using the Platform.

An integral part of these rules and their part is the Policy of In Russia Travel LLC


For this Agreement, the following terms have the following meanings:

· Administration – persons authorized by the Copyright Holder to administer, manage, provide technical support for the Platform and other actions related to its use;

· Content – specially selected and arranged in certain way materials (text messages, design elements, graphics, pictures, audio and/or video works, etc.) that are displayed and may be used with the systems on or software providing Mobile applications;

· Personal account – the User’s graphical interface on the Website / in the Mobile application, providing access, inter alia, to the content and cost of issued services in accordance with the functionality of a particular Service;

· Mobile application – specifically designed for portable (mobile) device software, installs and loads the user of such devices using a variety of software platforms. For the purposes of this Agreement, the Mobile Application includes the current version and all subsequent ones;

· Platform – means the Site and/or the Mobile Application using software (hereinafter referred to as the “Software”) owned and controlled by the Copyright Holder and/or persons belonging to the same group, within the framework of which the Services are provided;

· User – a user of the Internet;

· Copyright holder – In Russia Travel LLC

· Agreement – this agreement on the use of the Platform;

· Site – a set of the System, Content and other information contained in the “Internet” information system, access to which is provided, including by the domain name;

· Services – a set of services in the booking of tourist products, design of air and/or train/train tickets, booking rooms in hotels and other additional services provided to users through the Platform;

Terms not defined above may be used in the Agreement. In this case, the interpretation of such a term is made in accordance with the current legislation of the Russian Federation, as well as business customs.


When using the Platform, gaining access to the Personal Account and then using the Services

The user undertakes:

comply with the provisions of the current legislation of the Russian Federation, this Agreement and other special documents;

during registration, provide correct, complete, and up-to-date information about yourself and about the persons on whose behalf such a User uses the Services, as well as documents confirming the accuracy of such information in order to confirm the legality of using a bank card and in other cases. The user assumes all possible risks associated with his actions to make mistakes, inaccuracies in the provision of personal data;

update registration and other personal data if they change;

inform about unauthorized access to the Personal Account and/or about the unauthorized use of the User’s password and login;

The user is prohibited from:

impersonate another natural or legal person, including their representative. At the same time, registration on behalf of and on behalf of another person is possible, provided that the necessary powers are obtained in the manner and form provided for by the legislation of the Russian Federation;

in any way, including, but not limited to, by deception, abuse of trust, hacking, trying to gain access to the login and password of another User;

carry out illegal collection and processing of personal data of other persons;

without the prior written consent of the Copyright Holder, reproduce, copy, process, distribute, modify and otherwise use the Content, the System, the Site, Mobile Applications and other Results of intellectual activity, except as part of the functionality provided by one or another Service;

try to gain unauthorized access to other computer systems through the use of the Platform;

use the software and take actions aimed at disrupting the normal functioning of the Platform;

publish, distribute and provide access or otherwise use viruses and malware.

Upload, publish, transmit, otherwise bring to the public or another user any information that contains threats, discredits or offends other users or third parties, is deliberately false, vulgar, obscene, fraudulent, infringes on personal or public interests, promotes racial, religious, ethnic hatred or enmity, any other information that violates legally protected human and civil rights, propagandize and demonstrate Nazi attributes (symbols) or otherwise violate the requirements of international law, legislation of the country of residence or location of the User.

Post on the Site or in any other way distributes or bring to the public knowledge personal data, addresses, telephone numbers, e-mail addresses, passport data and other personal information of other users or any third parties without their personal written consent to such actions. Receive and extort confidential information about other users and (or) third parties.

The User confirms and agrees that the Platform or any Services provided by its functionality may at any time be unavailable for technical reasons. The Copyright Holder reserves the right to carry out the necessary preventive or other work at any time at its discretion without prior notice to the Users.

Obligations and rights of the Site Administration

Obligations of the Site Administration:

Provide the User with round-the-clock access to the Site in accordance with the terms of this Agreement, with the exception of periods of suspension of the Site on the basis of Art. 3.2.2.

Take generally accepted technical and organizational measures aimed at ensuring the safety of the User’s information.

Strictly comply with the privacy policy

Site Administration Rights:

Make changes and additions to the text of the Agreement

Suspend the operation of the Site, upon detection of significant malfunctions, errors, and failures in hardware and software, as well as in order to carry out preventive work and prevent cases of unauthorized access to the Site.

Carry out, at your own discretion and at any time, various promotions to attract users and other third parties to use the functionality of the Site.

The site administration has the right to delete the User’s account and (or) suspend, restrict or terminate his access to any of the services of the Site if it finds that, in its opinion, such a User poses a threat to the Site and (or) other users and (or) violates the terms of use Site.

The Site Administration has the right to send text and graphic information to the User, including of an advertising nature, using SMS notifications and e-mails. If the User disagrees with the rule specified in this clause, the User is obliged to refuse to receive the newsletter by clicking on the appropriate link in each letter.

The Administration under no circumstances guarantees the User:

The absence of failures and errors in downloads, delays, incorrect and (or) untimely delivery, deletion, loss or non-safety of any information, it’s quality and reliability, including the User’s information, with the exception of the safety of the User’s personal data;

· That the quality of a particular service, as well as information obtained by using one or several services match (correspond) to the requirements and expectations of the User;

· That the results which can be obtained using the User Services will be accurate and reliable, and can be used for any purpose or in any capacity (in particular, for establishing and (or) Confirmation of any facts).

The Administration is not responsible for any direct or indirect consequences of any use or inability to use the Service (including data) and / or damage caused to the User and / or third parties as a result of any use, non-use or inability to use the Service (including data) or its individual components and / or functions, including due to possible errors or failures in the operation of the Service.

In the event of any disputable situations, the User, before contacting the judicial authorities for a dispute resolution, is obliged to take measures for a pre-trial settlement by sending an appropriate letter to the Administration’s address, as well as an electronic copy to the address: The term for consideration and response to the claim: 30 days from the date of its receipt by the Administrator.

Changes to the terms of the Agreement

The administration reserves the right, at its sole discretion, to change and / or supplement this Agreement at any time. The administration will publish changes to the Agreement on this page. Further use of the resources of the Service by the User after any changes to the Agreement means his acceptance of such changes / additions.

The latest version of the Agreement replaces all previous agreements between the Administration and the User. The previous version of the Agreement is considered invalid, loses its force and can no longer serve as a fundamental document governing the relationship between the User and the Administration. If the User disagrees with the changes and (or) additions to this Agreement, the User must stop using the resources of the Site.


This Agreement enters into force from the moment it is posted on the corresponding page provided by the functionality of the Platform, is governed by and is subject to interpretation in accordance with the legislation of the Russian Federation. Issues not regulated in the Agreement are subject to resolution in accordance with the legislation of the Russian Federation.

Changes to the Rules come into force from the date of their publication, unless otherwise specified in the relevant publication.

Intellectual property rights, including the results of intellectual activity included in the Service or used by it, such as texts, images, design, databases, know-how, trade marks, trade names and other means of identification, etc., belong to To the rightholder or provided to him by other rightholders under a license.

Personal data processing policy

1. General Provisions

This personal data processing policy has been drawn up in accordance with the requirements of the Federal Law of July 27, 2006. No. 152-ФЗ “On personal data” and determines the procedure for processing personal data and measures to ensure the security of personal data, In Russia Travel LLC (hereinafter referred to as the Operator).

1.1. The operator sets as its most important goal and condition for the implementation of its activities the observance of human and civil rights and freedoms when processing their personal data, including the protection of the rights to privacy, personal and family secrets.

1.2. This Operator’s policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can obtain about visitors to the website

2. Basic concepts used in the Policy

2.1. Automated processing of personal data – processing of personal data using computer technology;

2.2. Blocking of personal data – temporary termination of the processing of personal data (except for cases where processing is necessary to clarify personal data);

2.3. Website – a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address;

2.4. Information system of personal data – a set of personal data contained in databases, and providing their processing of information technologies and technical means;

2.5. Depersonalization of personal data – actions, as a result of which it is impossible to determine, without using additional information, the belonging of personal data to a specific User or other subject of personal data;

2.6. Processing of personal data – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

2.7. Operator – a state body, a municipal body, a legal entity or an individual, independently or jointly with other persons organizing and (or) processing personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;

2.8. Personal data – any information relating directly or indirectly to a specific or identifiable User of the website;

2.9. User – any visitor to the website;

2.10. Provision of personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons;

2.11. Dissemination of personal data – any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or at acquaintance with the personal data of an unlimited number of persons, including the disclosure of personal data in the media, posting on information and telecommunication networks or providing access to personal data in any other way;

2.12. Cross-border transfer of personal data – the transfer of personal data to the territory of a foreign state to the authority of a foreign state, to a foreign individual or foreign legal entity;

2.13. Destruction of personal data – any actions as a result of which personal data is destroyed irrevocably with the impossibility of further restoring the content of personal data in the personal data information system and (or) material carriers of personal data are destroyed.


3. The operator can process the following personal data of the User

3.1. Full Name;

3.2. Phone number;

3.3. E-mail address;

3.4 Postal address

3.5 Passport data

3.6. Also, the site collects and processes anonymized data about visitors (including cookies) using Internet statistics services (Yandex Metrica and Google Analytics and others).

3.7. The above data hereinafter in the text of the Policy are united by the general concept of Personal data.

4. Purposes of personal data processing

4.1. The purpose of processing the User’s personal data is the conclusion, execution and termination of civil contracts; providing the User with access to services, information and / or materials contained on the website; clarification of order details.

4.2. Also, the Operator has the right to send the User notifications about new products and services, special offers, and various events. The user can always refuse to receive informational messages by sending the Operator a letter to the email address marked “Refusal of notifications about new products and services and special offers.”

4.3. Anonymized User data collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.

5. Legal basis for the processing of personal data

5.1. The Operator processes the User’s personal data only if it is filled in and / or sent by the User independently through special forms located on the website By filling out the appropriate forms and / or sending his personal data to the Operator, the User agrees with this Policy.

5.2. The Operator processes anonymized data about the User if it is allowed in the settings of the User’s browser (the storage of cookies and the use of JavaScript technology are enabled).

6. The procedure for collecting, storing, transferring and other types of processing of personal data

The security of personal data processed by the Operator is ensured through the implementation of legal, organizational and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.

6.1. The operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.

6.2. The User’s personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation.

6.3. In the event of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator to the Operator’s e-mail address marked “Updating personal data”.

6.4. The period for processing personal data is unlimited. The user can at any time revoke his consent to the processing of personal data by sending a notification to the Operator via e-mail to the Operator’s email address with the note “Revocation of consent to the processing of personal data”.

7. Cross-border transfer of personal data

7.1. Before starting the cross-border transfer of personal data, the operator is obliged to make sure that the foreign state, to whose territory it is supposed to transfer personal data, provides reliable protection of the rights of subjects of personal data.

7.2. Cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements can be carried out only if the subject of personal data has consent in writing to the cross-border transfer of his personal data and / or the execution of an agreement to which the subject of personal data is a party.

8. Final provisions

8.1. The user can receive any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail

8.2. This document will reflect any changes in the personal data processing policy by the Operator. The policy is valid indefinitely until it is replaced by a new version.

8.3. The current version of the Policy is freely available on the Internet at

Payment Methods:

Payment is made only after the conclusion of an agreement on the sale of a tourist product, concluded between the travel agent and the tourist and (or) another customer.

Payment methods:

1. Payment in cash at the office of the company

2. Payment by invoice (via on-line or through a branch of the Bank)

Payment is made through any Bank on the account from the Travel Agent.

Refund for paid travel service

The terms and conditions for the return when canceling a reservation for a tourist product depend on the conditions of each specific tour operator that provides a tourist product. Information on the procedure for refunding funds upon termination of the contract is indicated in the contract with the tourist. Refunds of paid funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).

Conditions for receiving travel services

After receiving payment from the Tourist, the Travel Agent sends all documents confirming the booking to the Tourist by e-mail. The tourist has the right to come to the Travel Agent’s office and pick up all the documents confirming the booking, upon presentation of the passport. Third parties have the right to pick up the documents confirming the booking, only upon presentation of a passport and a power of attorney from the Tourist who has entered into the contract. Delivery of documents confirming the booking is possible: by Russian Post or by courier, the cost of delivery is paid by the Tourist.